Shipping & Delivery Policy
Welcome to Magdel Jobs ("we", "our", "us"). This Shipping & Delivery Policy outlines how we deliver our digital services and products when you purchase subscriptions, job posting credits, or other services on www.magdeljobs.com.
1. Nature of Services
Magdel Jobs is a digital job portal platform. We provide the following services:
- Job Posting Services: Employers can post job listings online
- Resume Access: Access to job seeker profiles and resumes
- Subscription Plans: Premium employer accounts with additional features
- Digital Credits: Job posting credits and featured listing services
Important: Since we provide digital services, there is no physical shipping or delivery of goods.
2. Service Activation Timeline
Upon successful payment confirmation, our services are activated as follows:
- Job Posting Credits: Activated immediately (within 5-10 minutes)
- Premium Subscriptions: Activated instantly after payment verification
- Featured Job Listings: Goes live within 2-4 hours of posting
- Resume Database Access: Available immediately upon subscription activation
3. Payment Confirmation
Services will be delivered only after successful payment verification through our secure payment gateway. You will receive:
- Payment confirmation email
- Invoice with transaction details
- Activation notification once services are live
4. Account Access
After purchasing any service or subscription:
- Login to your employer account at www.magdeljobs.com
- Access your dashboard to view available credits and features
- Start posting jobs or accessing resumes immediately
- All purchased features will be visible in your account panel
5. Service Validity Period
- Job Postings: Active for the duration specified in your plan (typically 30-90 days)
- Subscriptions: Valid for the purchased period (monthly, quarterly, or yearly)
- Job Credits: Valid for 12 months from date of purchase
- Featured Listings: Active for the specified promotional period
6. Delivery Delays
In rare cases, service activation may be delayed due to:
- Payment gateway processing time
- Technical issues or system maintenance
- Verification requirements for large or corporate accounts
If your services are not activated within 24 hours of payment, please contact us immediately at support@magdeljobs.com.
7. Failed Transactions
If your payment fails or is declined:
- No services will be activated
- You will receive a notification about the failed transaction
- No charges will be deducted from your account
- You can retry the payment or contact your bank for assistance
8. Service Modifications
Once a service is activated:
- Job postings can be edited or updated anytime before expiry
- Subscription features remain active for the paid period
- Unused credits can be used until their validity expires
- You can upgrade your plan anytime; the new features will be activated immediately
9. Refund and Cancellation
Since our services are delivered digitally and activated instantly:
- Refunds are subject to our Refund & Cancellation Policy
- Services already activated or used are generally non-refundable
- Please review our complete Refund Policy before making a purchase
10. Technical Support
If you experience any issues accessing your purchased services:
- Check your account dashboard for service status
- Verify your payment confirmation email
- Contact our support team for immediate assistance
- Our team typically responds within 24 hours on business days
11. Email Notifications
You will receive email notifications for:
- Successful payment and service activation
- Job posting approval and going live
- Subscription renewal reminders
- Credit expiry alerts
- Important account updates
12. Service Availability
Our platform is available 24/7 for:
- Posting and managing job listings
- Accessing resume database
- Managing employer account
- Making new purchases
Scheduled maintenance, if any, will be notified in advance.
13. Updates to This Policy
We may update this Shipping & Delivery Policy periodically. Any changes will be posted on this page with an updated date.
14. Contact Us
If you have any questions about service delivery or activation, contact us at:
Last Updated: November 2024